Refund Policy

Last Updated: January 19, 2026

No Refund Policy

All subscription fees are non-refundable. By subscribing to PhysiologicPRISM, you acknowledge and agree that all payments are final.

Understanding Our Policy

PhysiologicPRISM is a Software-as-a-Service (SaaS) platform that provides immediate access to cloud-based tools, AI-powered features, and data storage upon subscription. Due to the nature of digital services and instant access provided, we do not offer refunds for any subscription fees paid.

Why No Refunds?

As a SaaS platform, we provide:

Immediate Access: You gain instant access to all features upon subscription
Continuous Service: Cloud infrastructure, data storage, and AI processing are provided in real-time
Consumable Resources: AI credits, server resources, and storage are consumed as you use the service
Intellectual Property: Access to proprietary algorithms, frameworks, and clinical tools

Once these digital services are delivered and resources consumed, they cannot be "returned" like physical products.

Free Trial Available

We encourage all potential subscribers to take advantage of our 14-day free trial before committing to a paid subscription:

✓ No credit card required for the trial
✓ Access to core features with limited usage
✓ Test the platform with up to 10 patients and 25 AI calls
✓ Evaluate if the service meets your needs before purchasing

💡 Important: We strongly recommend using the free trial to thoroughly evaluate our platform before subscribing to a paid plan.

What Happens When I Subscribe?

When you subscribe to any paid plan:

Payment is processed immediately
You receive instant access to all plan features
Your billing cycle begins (monthly or annual)
Server resources, AI credits, and storage are allocated to your account
All fees become non-refundable

No Refunds Under Any Circumstances

Refunds will not be provided for any reason, including but not limited to:

❌ Change of mind after purchase
❌ Failure to use the service
❌ Dissatisfaction with features
❌ Technical issues on your end (internet connectivity, browser compatibility, etc.)
❌ Business closure or changes in your practice
❌ Cancellation mid-cycle
❌ Duplicate payments (please contact support immediately)
❌ Unused AI credits at the end of billing period
❌ Misunderstanding of features or pricing

Cancellation vs. Refunds

You can cancel your subscription at any time, but:

Cancellation does NOT entitle you to a refund
You will retain access until the end of your current billing period
No partial refunds are provided for unused time
Prepaid subscriptions (annual plans) are non-refundable even if canceled early

Subscription Management

Monthly Subscriptions

Billed monthly in advance
Automatically renews unless canceled
Access continues until the end of the paid month
No pro-rated refunds for partial months

Annual Subscriptions

Billed annually in advance (with discount)
Automatically renews unless canceled
Access continues for the full paid year
No refunds if canceled mid-year

Your Responsibility

By subscribing, you acknowledge that you:

Have read and understood our pricing plans
Have tested the service using the free trial (if applicable)
Understand that all payments are final and non-refundable
Are responsible for managing your subscription and canceling before renewal if you wish to stop service
Accept the risks associated with purchasing digital services

Exceptional Circumstances

While our policy is strictly no refunds, we may consider exceptional cases on a case-by-case basis at our sole discretion:

Technical errors resulting in double billing (account credit may be issued)
Service outages exceeding 72 consecutive hours (service credits may be issued)
Fraudulent transactions (subject to investigation)

Note: Any exceptions are provided as account credits for future use, not cash refunds.

Billing Disputes

If you believe you have been incorrectly charged, please contact us within 15 days of the charge:

Email: billing@physiologicprism.com
Subject: Billing Dispute - [Your Account Email]

Include the following information:

Transaction date and amount
Payment reference/receipt number
Detailed explanation of the issue

We will investigate all disputes within 7 business days and respond with our findings.

Service Guarantee

While we cannot offer refunds, we are committed to:

✓ 99.9% uptime SLA for paid subscriptions
✓ Responsive customer support (48-hour response time)
✓ Regular feature updates and improvements
✓ Data security and HIPAA/GDPR compliance
✓ Transparent pricing with no hidden fees

Contact Us

If you have questions about this refund policy, please contact:

PHYSIOLOGICPRISM LLP
B5-201, Vikas Complex, LBS Road, Thane,
Thane- 400601, Maharashtra, India
LLP Identification Number: ACT-6429

Email: support@physiologicprism.com
Billing: billing@physiologicprism.com

Agreement

By subscribing to PhysiologicPRISM, you acknowledge that you have read, understood, and agree to this No Refund Policy. This policy forms part of our Terms of Service.