Terms of Service

Version 1.0 | Last Updated: January 13, 2025

Important: By using PhysiologicPRISM, you agree to these terms. If you do not agree, please do not use this service.

1. Company Information

These Terms of Service constitute a legal agreement between you and:

PHYSIOLOGICPRISM LLP
LLP Identification Number: ACT-6429
PAN: ABIFP6111G
Registered Address: B5-201, Vikas Complex, LBS Road, Thane,
Thane Nagar Police Station, Thane- 400601, Maharashtra, India

("Company", "we", "us", or "our"). The Company operates the PhysiologicPRISM platform ("Service").

2. Acceptance of Terms

By registering for, accessing, or using the Service, you agree to be bound by these Terms of Service and our Privacy Policy. These terms constitute a legally binding agreement between you and PHYSIOLOGICPRISM LLP.

3. Description of Service

PhysiologicPRISM is a cloud-based documentation and practice management platform designed for physiotherapists to:

Document patient assessments using the structured PRISM framework
Create and manage patient treatment records
Track patient progress through follow-up documentation
Generate comprehensive clinical reports
Access smart documentation assistance that helps ensure complete, structured records

4. User Eligibility

To use this Service, you must:

Be at least 18 years of age
Be a licensed physiotherapist or healthcare professional
Be affiliated with a recognized healthcare institute
Have legal authority to enter into this agreement
Comply with all applicable laws and regulations in your jurisdiction

4. Account Registration

4.1 Account Creation

You must provide accurate, complete, and current information during registration
You are responsible for maintaining the confidentiality of your password
You must notify us immediately of any unauthorized access to your account
You are responsible for all activities that occur under your account

4.2 Account Approval

All new accounts require admin approval for security purposes
We reserve the right to refuse service to anyone for any lawful reason
Accounts may be suspended or terminated for violations of these terms

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service only for:

Legitimate clinical assessment and treatment planning
Managing your own patients
Professional healthcare purposes within your scope of practice

5.2 Prohibited Activities

You may NOT:

Share your account credentials with unauthorized individuals
Access another user's account or patient records without authorization
Input false, misleading, or fraudulent patient information
Use the Service for any unlawful purpose
Attempt to breach security measures or access unauthorized areas
Reverse engineer, decompile, or disassemble the Service
Use automated scripts or bots to access the Service
Transmit viruses, malware, or other harmful code
Interfere with the proper functioning of the Service
Remove or modify any copyright, trademark, or proprietary notices

6. Professional Responsibility

6.1 Clinical Judgment

Important: This Service is a documentation tool, NOT a replacement for professional judgment.

You are solely responsible for all clinical decisions and patient care
Smart documentation features help structure and complete your clinical notes
You must follow your professional standards, ethics, and licensing requirements
In case of emergencies, follow appropriate emergency protocols

6.2 Patient Consent

You must obtain appropriate consent from patients before entering their data
You must inform patients about data processing and storage
You are responsible for compliance with local healthcare regulations

7. Data Protection and Privacy

7.1 Your Responsibilities

Ensure data accuracy and completeness
Use the Service only on secure devices
Log out after each session, especially on shared computers
Report any suspected data breaches immediately

7.2 Our Responsibilities

Maintain appropriate security measures (encryption, access controls)
Comply with GDPR and HIPAA requirements
Provide audit logs of data access
Notify you of data breaches within 72 hours

8. Intellectual Property

8.1 Service Ownership

All content, features, and functionality of the Service are owned by PHYSIOLOGICPRISM LLP and protected by copyright, trademark, and other intellectual property laws.

8.2 Your Content

You retain ownership of patient data you input
You grant us a license to store, process, and display your data solely to provide the Service
We will not use your patient data for any other purpose without consent

8.3 Documentation Assistance Features

Documentation assistance features use intelligent processing technology
Patient data is anonymized before processing
You are responsible for reviewing and approving all documentation content

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We do not guarantee uninterrupted or error-free operation
We do not warrant that the Service will meet all your requirements
We do not guarantee the accuracy of documentation assistance suggestions
We are not liable for any clinical decisions based on the Service

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for any indirect, incidental, or consequential damages
We are not liable for patient outcomes or malpractice claims
Our total liability is limited to the amount you paid for the Service (if any)
Some jurisdictions do not allow these limitations, so they may not apply to you

11. Indemnification

You agree to indemnify and hold harmless PHYSIOLOGICPRISM LLP from any claims, damages, or expenses arising from:

Your violation of these Terms of Service
Your violation of any law or regulation
Your clinical decisions and patient care
Unauthorized access resulting from your account

12. Service Modifications

We reserve the right to modify or discontinue the Service at any time
We will provide reasonable notice of significant changes
Continued use after changes constitutes acceptance

13. Termination

13.1 By You

You may request account deletion at any time
Patient records will be retained for 7 years (legal requirement)
Your personal account data will be deleted after 30 days

13.2 By Us

We may suspend or terminate your account if:

You violate these Terms of Service
Your account is inactive for more than 12 months
We receive a valid legal order
We discontinue the Service

14. Dispute Resolution

14.1 Informal Resolution

14.2 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law provisions.

14.3 Arbitration

Any disputes will be resolved through binding arbitration rather than in court, except where prohibited by law.

15. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, wars, pandemics, internet outages, or government actions.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and PHYSIOLOGICPRISM LLP regarding the Service.

18. Payment and Refund Policy

18.1 Subscription Fees

Subscription fees are billed in advance on a monthly or annual basis
All fees are quoted in Indian Rupees (INR) unless otherwise stated
Fees are subject to applicable taxes (GST)
Payment is processed securely through our payment partners

18.2 Free Trial

New users receive a 14-day free trial with limited features
No credit card required for the free trial
Trial automatically expires after 14 days unless you subscribe
Trial data is retained for 30 days after trial expiration

18.3 No Refund Policy

All sales are final. We do not offer refunds for any subscription fees paid.

No refunds will be provided for any reason, including but not limited to:
- Change of mind after purchase
- Failure to use the Service
- Cancellation before the end of the subscription period
- Dissatisfaction with the Service
- Technical issues on your end (e.g., internet connectivity)
You are responsible for understanding the features and limitations before subscribing
We encourage you to use the 14-day free trial before purchasing a paid subscription

18.4 Cancellation

You may cancel your subscription at any time
Cancellation takes effect at the end of your current billing period
You will continue to have access until the end of the paid period
No partial refunds will be provided for unused time in the billing period
After cancellation, you can resubscribe at any time

18.5 Price Changes

We reserve the right to change subscription fees at any time
Price changes will be communicated at least 30 days in advance
Existing subscribers will be grandfathered at their current rate for one billing cycle
Continued use after price change constitutes acceptance

18.6 Disputes

For billing disputes, contact us within 15 days of the charge at: billing@physiologicprism.com

19. Contact Information

For questions about these Terms of Service:

PHYSIOLOGICPRISM LLP
B5-201, Vikas Complex, LBS Road, Thane,
Thane- 400601, Maharashtra, India
Email: support@physiologicprism.com
Billing Queries: billing@physiologicprism.com
Response time: Within 48 hours

20. Acknowledgment

By clicking "I Agree" during registration or by using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.